Our headquarters is based in West Palm Beach, FL, but we proudly support plumbing businesses across the United States.

Luxe PA operates Monday–Friday, 9:00 AM to 6:00 PM ET. We are closed on weekends and holidays.

We hire only top-tier professionals with proven expertise in customer service and administrative support. Each team member goes through a comprehensive vetting process, including background checks, industry-specific training, and ongoing performance reviews — ensuring the highest level of service for your business.

Absolutely. Our collaborative team model ensures continuous, seamless support — with no disruptions or gaps. You’ll always have a group of trained professionals managing your service delivery.

Unused hours and SMS do not roll over. We recommend fully utilizing your service plan each month to maximize value.

We take data protection seriously. Luxe PA uses enterprise-level encryption, secure systems, and regular security audits to safeguard your business and client information. Our staff is trained in strict confidentiality and data privacy protocols to ensure trust and compliance.

We offer a premium, done-for-you support system tailored specifically for plumbing companies. From expert call handling and live chat to SMS outreach and lead management, our services are designed to increase your bookings, improve customer experience, and free up your time to focus on growth.

We serve a wide range of plumbing businesses — from solo operators to multi-tech companies. Whether you focus on residential, commercial, or emergency services, Luxe PA is built to help you operate more efficiently and capture more revenue.

Once you're onboarded, we’ll gather your business details and launch your custom support system within 3–7 business days. Our process is fast, efficient, and designed to get you results from day one.

Our all-in-one solution includes: Lead Capture & Call Answering: Every inquiry handled promptly and professionally. Appointment Scheduling & Calendar Management: Keep your day organized and conflict-free. Follow-Up & Reminder Campaigns: Proactive communication to boost retention and revenue. CRM Integration & Lead Management: Strong tracking and follow-through using your existing systems. Customer Nurture & Retention: Build loyal relationships with consistent, high-quality service.

No long-term contracts are required. We work on a month-to-month basis because we believe in earning your business through results and service — not obligations.

We’ve designed our system to ensure that every inquiry is acknowledged and followed up on promptly. Through expert phone support, live chat, SMS, and automated reminders, we help reduce missed opportunities and maintain client engagement.

We provide tailored performance updates that track call volumes, booking metrics, conversion rates, and client inquiries — giving you full visibility into how Luxe PA is supporting your growth.

Yes — Luxe PA seamlessly integrates with your current systems. Our team will customize the workflow using your preferred tools so that nothing gets disrupted during onboarding.

We approach every customer interaction with professionalism, empathy, and clarity. Our team is trained to de-escalate issues, resolve concerns quickly, and ensure your brand reputation is protected at every step.

We’re built to scale. Whether you're running seasonal promotions or handling emergencies, Luxe PA is equipped to handle high call and message volumes without sacrificing response time or quality.

We’ll request your business name, contact details, pricing, service areas, availability, and preferred workflows. This allows us to create a support system that feels like a natural extension of your operations.

Yes. You can adjust or pause your service at any time. Our flexible plans are designed to move with your business, whether you're scaling up or taking a temporary step back.

Every team member is held to strict service standards and participates in regular training and reviews. We also use internal escalation protocols to ensure any complex or sensitive issues are resolved with expert care.

If you choose to cancel, we’ll guide you through a smooth offboarding process and support you during the transition. Our goal is always to deliver long-term value — whether you're with us for months or years.